Terms of Service
Last updated: May 22, 2026
1. Acceptance of Terms
By accessing or using the Pomelo Labs platform at https://www.pomelolabs.ai ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
These Terms apply to all users, including individuals using the Service on behalf of a company or organization. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Description of Service
Pomelo Labs provides an AI-powered marketing platform that includes SEO analytics, competitor intelligence, content generation, GEO (generative engine optimization) monitoring, and related marketing automation tools. Features include integrations with Google Analytics, Google Search Console, and third-party data providers.
3. Account Registration
To use the Service, you must:
- Create an account with accurate, complete information
- Be at least 16 years old
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
You are responsible for all activity that occurs under your account.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any regulations
- Attempt to gain unauthorized access to our systems or other users' accounts
- Transmit malware, viruses, or other harmful code
- Scrape, crawl, or extract data from the Service without written permission
- Resell, sublicense, or redistribute the Service without authorization
- Use the Service to generate spam, misleading content, or content that violates third-party rights
- Reverse engineer, decompile, or disassemble any part of the Service
5. Third-Party Integrations
The Service allows you to connect third-party accounts including Google Analytics and Google Search Console. By connecting these accounts, you authorize us to access and display data from those services within our platform, subject to the permissions you grant and their respective terms of service.
We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is governed by their own terms and privacy policies.
6. Intellectual Property
6.1 Our IP
The Service, including its design, code, trademarks, and content (excluding user-provided content), is owned by Pomelo Labs and protected by intellectual property laws. You may not copy, modify, or create derivative works without our written consent.
6.2 Your Content
You retain ownership of content you provide to the Service (company information, uploaded documents, etc.). By providing content, you grant us a limited license to use it solely to provide the Service to you.
6.3 AI-Generated Content
Content generated by the Service's AI features is provided for your use. You are responsible for reviewing, editing, and ensuring the accuracy of AI-generated content before publishing or distributing it.
7. Payment & Billing
Certain features of the Service may require a paid subscription. By subscribing:
- You authorize us to charge your payment method on a recurring basis
- Subscription fees are billed in advance and are non-refundable except as required by law
- We may change pricing with 30 days' notice to your registered email
- Failure to pay may result in suspension or termination of your account
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE.
Marketing results may vary. AI-generated insights and recommendations are provided for informational purposes and do not constitute professional marketing advice.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POMELO LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
10. Indemnification
You agree to indemnify and hold harmless Pomelo Labs, its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the Service, your content, or your violation of these Terms.
11. Termination
Either party may terminate these Terms at any time. You may delete your account from the Settings page. We may suspend or terminate your access for violation of these Terms, non-payment, or for any reason with reasonable notice.
Upon termination, your right to use the Service ceases immediately. We will delete your data as described in our Privacy Policy.
12. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration under the American Arbitration Association rules, except you may bring claims in small claims court if eligible.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice within the app. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.
14. Contact
For questions about these Terms, contact us: