Clear terms, no surprises.

Pomelo Labs provides an AI-powered marketing SaaS platform (the "Service") that deploys specialist AI marketing agents to assist businesses with content creation, SEO analysis, competitor intelligence, social media scheduling, and go-to-market strategy. Core capabilities include:

• –AI agent team: specialist agents (e.g., Jamie for long-form content, Alex for SEO, Jordan for social) that operate on your behalf within the platform.
• –Content generation: AI-produced article drafts, blog posts, social captions, and marketing images using GPT-4 and gpt-image-1 (OpenAI), and Claude (Anthropic).
• –SEO intelligence: keyword data, SERP tracking, and backlink analysis powered by DataForSEO.
• –Analytics integration: read-only access to your Google Search Console and Google Analytics 4 data.
• –Publishing automation: one-click publishing to Webflow CMS collections you authorise.
• –Onboarding crawl: Firecrawl analyses your website at setup to build your brand voice profile.

The Service is provided on a subscription basis. Features may vary by plan. We reserve the right to modify, suspend, or discontinue features with reasonable prior notice.

Paid plans include unlimited content generation under fair use. Automated, scripted, or abusive volumes far exceeding typical usage may be rate-limited; where that occurs we will contact you about a higher-volume plan before any interruption.

To use the Service you must:

• –Be at least 18 years of age and have the legal capacity to enter into a binding contract.
• –Register with accurate, current, and complete information.
• –If acting on behalf of a company or organisation, represent that you have authority to bind that entity to these Terms.
• –Maintain the confidentiality of your account credentials and notify us immediately at security@pomeolabs.ai of any suspected unauthorised access.

You are responsible for all activity that occurs under your account, whether or not authorised. Pomelo Labs accounts are for the subscribing organisation's internal business use and may not be shared with parties outside your organisation.

AI-generated content may contain factual inaccuracies, outdated information, hallucinated citations, or outputs that do not reflect your brand standards. You acknowledge and agree that:

• –You are solely responsible for reviewing, editing, and approving all AI-generated content before it is published, distributed, or otherwise used.
• –Pomelo Labs makes no warranty that AI outputs are accurate, complete, legally compliant, or suitable for any specific purpose.
• –You will not publish AI-generated content that is defamatory, misleading, infringing, or violates applicable laws without appropriate review.
• –SEO projections, traffic forecasts, and competitive intelligence provided by agents are estimates based on available data and do not constitute guaranteed outcomes.

Your content

You retain full ownership of all content you upload to the platform ("Your Content"), including company documents, brand assets, and strategic materials. By uploading Your Content, you grant Pomelo Labs a limited, non-exclusive, royalty-free licence to store, process, and transmit Your Content solely to provide the Service to you. This licence terminates when you delete the content or close your account.

AI-generated outputs

Content generated by Pomelo agents on your instructions ("Agent Outputs") is assigned to you upon generation, subject to payment of applicable subscription fees. Pomelo Labs claims no ownership of Agent Outputs. You are responsible for ensuring Agent Outputs do not infringe third-party intellectual property rights before use.

Pomelo Labs platform IP

The Service itself — including its code, design, trademarks, agent architecture, and underlying models (to the extent developed by Pomelo Labs) — is owned by Pomelo Labs, Inc. and protected by copyright, trademark, and other intellectual property laws. You may not copy, reverse-engineer, or create derivative works of the platform without written consent.

No AI training on your data

Your Content and Agent Outputs are never used to train Pomelo Labs AI models or any third-party AI models. See our Privacy Policy for full details.

You agree not to use the Service to:

• –Generate or distribute spam, unsolicited commercial communications, or bulk email campaigns in violation of CAN-SPAM, GDPR, or equivalent laws.
• –Create content that is defamatory, harassing, hateful, sexually explicit, or that promotes violence or discrimination.
• –Impersonate any person, company, or brand, or generate content designed to deceive consumers about the origin of goods or services.
• –Produce content that infringes third-party copyrights, trademarks, patents, trade secrets, or other intellectual property rights.
• –Generate disinformation, fabricated news, or content intended to manipulate elections or public opinion at scale.
• –Attempt to circumvent, scrape, or extract data from the Service beyond normal use (e.g., automated scraping, credential stuffing).
• –Resell, sublicence, or white-label the Service or Agent Outputs as a competing AI marketing platform without a separate written agreement.
• –Use the Service for any purpose that violates applicable local, national, or international law or regulation.
• –Use the crawling capability (via Firecrawl integration) on domains you do not own or have explicit permission to crawl.

Pomelo Labs may suspend or terminate accounts found to be in violation of these restrictions without prior notice, and may report unlawful activity to relevant authorities.

The Service connects to third-party platforms via OAuth. We request only the minimum scopes necessary:

• –Google Search Console: webmasters.readonly — read access to your search performance data only. We do not submit sitemaps, disavow files, or alter your GSC settings.
• –Google Analytics 4: analytics.readonly — read access to your traffic and conversion data only.
• –Webflow CMS: cms:write scoped to the specific collection(s) you authorise during integration setup. We do not access your Webflow site design, code, or billing.

You can revoke any integration at any time from Settings → Integrations or directly from the third-party provider's account permissions page. Revoking an integration immediately deletes the stored OAuth token from our systems.

Your use of third-party services remains subject to those services' own terms of service and privacy policies. Pomelo Labs is not responsible for outages, data inaccuracies, or changes to APIs operated by Google, Webflow, or other third-party platforms.

Subscription terms

• –The Service is offered on a monthly subscription basis. Your subscription renews automatically each month unless cancelled.
• –Subscription fees are billed in advance at the start of each billing cycle via Stripe.
• –You may cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; you retain full access until then.
• –We do not provide refunds or credits for partial months or unused features, except as required by applicable law or as described below.
• –We may change subscription pricing with 30 days' advance notice to your registered email address. Continued use after the effective date constitutes acceptance of new pricing.

Failed payments

If a payment fails, we will retry up to three times over seven days and notify you by email. Failure to resolve the payment within that period may result in suspension of your account until the outstanding balance is settled.

Taxes

Subscription fees are exclusive of applicable taxes (VAT, GST, sales tax). Where required by law, applicable taxes will be added to your invoice. EU and UK customers may be charged VAT based on their billing address.

At signup, we present a clear confirmation checkbox that you must select to acknowledge this waiver before accessing the Service. If you do not wish to waive the cooling-off period, do not activate any feature and contact us within 14 days of signup at privacy@pomeolabs.ai for a full refund.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; (B) AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, LEGALLY COMPLIANT, OR FREE FROM INACCURACIES; (C) ANY PARTICULAR MARKETING RESULT OR SEO OUTCOME WILL BE ACHIEVED; OR (D) THIRD-PARTY INTEGRATIONS WILL REMAIN AVAILABLE OR UNCHANGED.

Some jurisdictions do not allow exclusion of implied warranties. In those jurisdictions, the above exclusion applies to the fullest extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POMELO LABS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES — ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO POMELO LABS IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD $100.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND SURVIVE ANY FAILURE OF ESSENTIAL PURPOSE.

You agree to defend, indemnify, and hold harmless Pomelo Labs, Inc. and its officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) Your Content; (c) Agent Outputs that you publish without adequate review; (d) your violation of any third-party right, including intellectual property rights; or (e) your violation of applicable law.

Either party may terminate these Terms at any time. You may cancel your subscription and delete your account from Settings → Account. We may suspend or terminate your access immediately and without prior notice if:

• –You materially breach these Terms and fail to cure the breach within 5 business days of notice.
• –You engage in prohibited uses listed in Section 5.
• –Payment is overdue and not resolved within the grace period described in Section 7.
• –We are required to do so by law or court order.

Upon termination: your licence to use the Service ends immediately; we will delete your data as described in our Privacy Policy; and Sections 3, 4, 9, 10, 11, 13, and 14 survive termination.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be submitted to informal negotiation for 30 days. If unresolved, disputes shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in San Francisco, California. You and Pomelo Labs each waive any right to a class action or jury trial.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction for infringement or misappropriation of intellectual property rights. EU consumers may also have the right to bring claims before courts in their country of residence under applicable EU consumer protection law.

• –Entire agreement: These Terms, together with our Privacy Policy and any executed Order Form, constitute the entire agreement between you and Pomelo Labs regarding the Service and supersede all prior agreements.
• –Severability: If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
• –No waiver: Failure by Pomelo Labs to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• –Assignment: You may not assign these Terms or your account without our prior written consent. Pomelo Labs may assign these Terms in connection with a merger, acquisition, or sale of assets.
• –Notices: We will send notices to the email address associated with your account. You may send legal notices to legal@pomeolabs.ai.
• –Changes to Terms: We will notify you of material changes to these Terms by email at least 14 days before the effective date. Continued use of the Service after the effective date constitutes acceptance.

Contact us at legal@pomeolabs.ai. Pomelo Labs, Inc., 2261 Market Street #4487, San Francisco, CA 94114, USA.